VolunteerHub
  • Platform
    VolunteerHub automates and streamlines, so you can concentrate on making a difference and driving your organization’s mission forward.
    • Platform Features
    VolunteerHub Overview Video
    Watch Overview 1:50
    • Volunteer Management
      • campaign Volunteer Recruitment
      • calendar_month Volunteer Scheduling
      • track_changes Volunteer Hour Tracking
      • storage Volunteer Database
      • paid Volunteer Fundraising
      • receipt_long Volunteer Liability Waivers
      • stars Rewards and Recognition
      • add_chart Reporting
    • Opportunity Management
      • vertical_split Landing Pages
      • task_alt Check-In
      • view_module Multi-Event Editor
      • move_up Configurable Forms
      • lan Group Organization
    • Volunteer Communication
      • mark_email_read Email Messaging
      • sms Text Messaging
      • share Social Media
    • Client Success
      • checklist Onboarding
      • school Training
  • Solutions
    VolunteerHub simplifies processes and removes friction for both coordinators and volunteers, saving your organization valuable time and resources.
    • Software Benefits
    VolunteerHub Overview Video
    Watch Overview 1:50
    • By Need
      • timer Save Time and Effort
      • extension Integrate with Existing Platforms
      • favorite Improve Volunteer Experience
      • show_chart Boost Volunteer Engagement
      • handshake Build Community Partnership
      • list_alt Consolidate Data Management
    • By Initiative
      • pets Animal Rights
      • music_note Arts and Culture
      • sports_football Athletics
      • bookmark Cause/Cure
      • forest Conservation
      • school Education
      • food_bank Food Banks
      • local_hospital Hospitals
      • attribution Human Rights
      • support Human Services
      • local_library Libraries
      • volunteer_activism Nonprofits
      • campaign Political Campaigns
      • account_balance Public Service
      • church Religious Organizations
  • Pricing
  • Resources
    VolunteerHub provides a bevy of resources to help you succeed in nonprofit and volunteer management.
    • All Resources
    VolunteerHub Overview Video
    Watch Overview 1:50
    • slow_motion_video Software Overview Video
    • menu_book The Book on Volunteer Management
    • format_quote Case Studies
    • rss_feed Blog
    • podcasts Podcast
    • upcoming Product Updates
  • About
    Over the last 20+ years, VolunteerHub has helped thousands of organizations manage billions of volunteer hours.
    • About VolunteerHub
    VolunteerHub Overview Video
    Watch Overview 1:50
    • groups Team
    • handshake Partners
    • work Careers
  • Support
  • Request Demo
Blog
Case Studies 3 min read

VolunteerHub is an Invaluable Resource for Meals on Wheels People

Eric Burger September 27, 2019
Share this
Meals on Wheels

Request a Demo

Meals on Wheels People is touching the lives of older adults in the community one volunteer-hour at a time.

Meals on Wheels People has been making a difference in the lives of older adults throughout Multnomah, Washington and Clark counties for almost 50 years. The organization was founded in 1969 by Jean Wade, Martha Shull and Cay Kreiger, who saw a need to support older adults in the community. The nonprofit organization focuses on providing fresh and nutritious meals, is committed to changing lives and being an organization that the community can rely on in their time of need.

Meals on Wheels People prepares and distributes 25,000 meals per week through their home delivery service and dining centers. The organization prides itself on serving anyone over the age of 60, regardless of immigration status, ethnicity, religion, sexual orientation, gender, disability or income status.

“Our vision is that no senior will go hungry or experience social isolation,” said Catie Ellis, Manager of Human Resources & Volunteer Services for Meals on Wheels People.

Support Needed to Fulfill Mission

In order to reach their mission, vision and goals, Meals on Wheels People enlists the support of both volunteers and donors. On average, volunteers provide the organization with 4,000 hours of their time per week and fill a variety of roles including supporting their dining centers, delivering meals, preparing meals working in dining centers, fundraising and preparing for the holiday season.

Meals on Wheels People depends on more than 5,600 volunteers annually to support their mission. Donors are also essential to the organization’s ability to reach its goals. Each meal that Meals on Wheels People prepares costs an average of $7.39. The support of the community makes it possible to provide meals to any older adult who needs them.

loaves and fishes

“Our organization serves the community more than 1 million meals per year. We would not have this impact without the support of volunteers and donors in the community,” said Catie.

Manual Process for Managing Volunteers

Before implementing VolunteerHub, Meals on Wheels People relied on a manual process for recruiting, engaging and managing volunteers.

“The process consisted of countless spreadsheets, paper sign-ins, phone calls and tools in order to be sustainable. It was organized chaos and required a substantial time commitment to run effectively,” Catie went on to say.

The manual process also did not have front-end capability to allow volunteers to create a profile, self-register or manage their involvement.

Meals on Wheels People knew that there had to be a more strategic way to register volunteers, communicate with them, record hours and integrate their volunteer program data with Raisers Edge (fundraising platform).

“Prior to VolunteerHub, our process for managing volunteers and recording data was not consistent, which made it difficult to run our program efficiently and keep up with growth,” said Mark Kretschmer, IT Director for Meals on Wheels People.

VolunteerHub is the Best Solution for Meals on Wheels People

Meals on Wheels People employees looked at several volunteer management solutions before ultimately landing on VolunteerHub as the best partner for their needs. When vetting software, they wanted a solution that could be customized to be consistent with their brand on the front-end, allowed volunteers to easily self-schedule, had the functionality to create volunteer groups, and provided communication features that could be used to notify, thank and retain supporters.

“Our organization has several special events during the year, and we needed a solution that would allow us to register and segment volunteers into specific groups. VolunteerHub makes it easy to create group landing pages and promote directly to the people we need, when we need them,” said Mark.

Staff at Meals on Wheels People are happy that they chose VolunteerHub as their volunteer management solution. The organization has been able to successfully register new volunteers, retain existing ones, create and deploy a process for volunteer orientation, connect their VolunteerHub data with Raisers Edge for more insights, create a process for communicating opportunities and deploy a solution for group sign-ups.

They have seen an ongoing increase in opportunity fulfillment since implementing VolunteerHub that doesn’t appear to be slowing down anytime soon.

“We have had nothing but a positive experience with the VolunteerHub from the start until now. We had a great implementation experience and whenever an issue comes up, the team is quick to provide a fix,” said Catie.

“VolunteerHub has become an invaluable resource for our volunteer program. We continue to see increases in new volunteers each month, providing our organization with substantial savings and the ability to reach goals. I could not imagine not having VolunteerHub.” Said Catie.

Ready to Transform Your Volunteer Program?

VolunteerHub's industry-leading volunteer management software provides the features your organization needs to transform your volunteer program.

Request a Personalized Demo Learn how VolunteerHub can help your organization streamline volunteer recruitment, engagement, and management.  


Topics Discussed

  • Case Studies

Related Posts

5 min read Why Nonprofits Need to Track Volunteer Hours
Volunteer Hour Tracking
3 min read 5 Steps Your Nonprofit Can Take to Promote Safe Volunteerism
Man wearing masking with basket of fruit
6 min read 5 Impactful Ways Volunteers Can Elevate Your Fundraising Efforts
Fundraising

Subscribe to Our Blog

Subscribe to receive email notifications every time we publish new insights, news, and thought leadership to our blog.

Subscribe Here!

symbol-full-color
Contact Us

877.482.3340

media@volunteerhub.com

  • Platform
  • Solutions
  • Pricing
  • Resources
  • About
  • Support
  • Privacy Policy
  • Terms of Use
  • Copyright Management
  • Facebook
  • Twitter
  • Linkedin
  • Youtube
  • Vimeo
©2025 BetterGood. All rights reserved.