At BetterGood, we take pride in the quality of support we provide and the lasting relationships we've built with organizations using VolunteerHub. From initial implementation to ongoing support, our team works closely with clients to answer questions, resolve issues, and help them get the most out of our software. We focus on understanding each organization's needs, addressing challenges, and helping clients use VolunteerHub effectively to achieve their volunteer program goals.
VolunteerHub Implementation and Support Resources
We provide several resources to help clients get started with VolunteerHub, find answers, resolve issues, and use the software effectively:
- Implementation and Onboarding: Our implementation process builds on the conversations held during the sales process to understand the challenges each organization is trying to solve. We work with clients to configure VolunteerHub around their needs and help them prepare to use the software to address their volunteer management challenges.
- Technical Support: An online ticketing system and email support for questions about software functionality, troubleshooting, account configuration, and other technical issues.
- Knowledge Base: Our online Knowledge Base provides step-by-step instructions, troubleshooting articles, and documentation covering common administrative tasks.
- Client Success: Our Client Success team works with organizations to review their processes, discuss challenges, and identify opportunities to use VolunteerHub more effectively.
- Phone and Screen-Sharing Assistance: Depending on the situation, our team may coordinate phone calls or screen-sharing sessions to help resolve questions or technical issues.
- Video-Based Training: We provide video-based training, recorded webinars, and other instructional resources to help administrators become familiar with VolunteerHub, learn how to use its features, and manage common administrative tasks.
- VolunteerHub Client Facebook Group: Clients have access to a private Facebook group where they can connect with other VolunteerHub users, ask questions, share experiences, and learn from one another. The group is monitored by VolunteerHub staff, providing an additional resource for discussion and peer-to-peer assistance.
What Our Clients Say About VolunteerHub Support
Our approach to support starts with understanding the problems our clients are trying to solve. We work to provide practical assistance that helps organizations address those challenges and use VolunteerHub effectively. This commitment is reflected in feedback from our clients.
"The support received from the VolunteerHub team is second to none."
— Dawn Hammer, Volunteer Manager, Maumee Valley Habitat for Humanity
"The support, training, and knowledge base that VolunteerHub provides has been very helpful for us when navigating the software."
— Nicole Davis, Volunteer and Youth Programs Director, Paul's Place
We value the relationships we've built with our clients and are committed to providing knowledgeable, practical support that helps them overcome challenges, make the most of VolunteerHub, and achieve their volunteer program goals.
Want to hear more from organizations using VolunteerHub? Read our client case studies to learn about their experiences with our software, support team, and Client Success resources.
