VolunteerHub
  • Platform
    VolunteerHub automates and streamlines, so you can concentrate on making a difference and driving your organization’s mission forward.
    • Platform Features
    VolunteerHub Overview Video
    Watch Overview 1:50
    • Volunteer Management
      • campaign Volunteer Recruitment
      • calendar_month Volunteer Scheduling
      • track_changes Volunteer Hour Tracking
      • storage Volunteer Database
      • paid Volunteer Fundraising
      • receipt_long Volunteer Liability Waivers
      • stars Rewards and Recognition
      • add_chart Reporting
    • Opportunity Management
      • vertical_split Landing Pages
      • task_alt Check-In
      • view_module Multi-Event Editor
      • move_up Configurable Forms
      • lan Group Organization
    • Volunteer Communication
      • mark_email_read Email Messaging
      • sms Text Messaging
      • share Social Media
    • Client Success
      • checklist Onboarding
      • school Training
  • Solutions
    VolunteerHub simplifies processes and removes friction for both coordinators and volunteers, saving your organization valuable time and resources.
    • Software Benefits
    VolunteerHub Overview Video
    Watch Overview 1:50
    • By Need
      • timer Save Time and Effort
      • extension Integrate with Existing Platforms
      • favorite Improve Volunteer Experience
      • show_chart Boost Volunteer Engagement
      • handshake Build Community Partnership
      • list_alt Consolidate Data Management
    • By Initiative
      • pets Animal Rights
      • music_note Arts and Culture
      • sports_football Athletics
      • bookmark Cause/Cure
      • forest Conservation
      • school Education
      • food_bank Food Banks
      • local_hospital Hospitals
      • attribution Human Rights
      • support Human Services
      • local_library Libraries
      • volunteer_activism Nonprofits
      • campaign Political Campaigns
      • account_balance Public Service
      • church Religious Organizations
  • Pricing
  • Resources
    VolunteerHub provides a bevy of resources to help you succeed in nonprofit and volunteer management.
    • All Resources
    VolunteerHub Overview Video
    Watch Overview 1:50
    • slow_motion_video Software Overview Video
    • menu_book The Book on Volunteer Management
    • format_quote Case Studies
    • rss_feed Blog
    • podcasts Podcast
    • upcoming Product Updates
  • About
    Over the last 20+ years, VolunteerHub has helped thousands of organizations manage billions of volunteer hours.
    • About VolunteerHub
    VolunteerHub Overview Video
    Watch Overview 1:50
    • groups Team
    • handshake Partners
    • work Careers
  • Support
  • Request Demo
Blog
Case Studies 3 min read

Catholic Charities Twin Cities Leverages VolunteerHub and Raiser's Edge

Eric Burger January 28, 2019
Share this
Catholic Charities of St. Paul and Minneapolis volunteers

Request a Demo

Catholic Charities Twin Cities used VolunteerHub in 2018 to manage 124,000 volunteer hours, equating to $3,421,989.00 in estimated value.

Catholic Charities has a rich history of providing support and services to the poorest and most vulnerable members of the community for almost 150 years. The organization provides the community with support from 36 programs across 17 community locations.

Programs aim to make a difference in the lives of children and families, older adults, people with disabilities, and individuals experiencing or at risk of homelessness. The charity's diverse programs touch the lives of nearly 20,000 people annually.

Catholic Charities is continuing to break down barriers through its mission of solving poverty, creating opportunity, and advocating justice in the community. Impact is at the heart of everything the organization does and aspires to do.

Last year alone, Catholic Charities of Twin Cities served 1.1 million meals, provided 475,000 nights of shelter, offered educational programs to 120 children, and honored 20 graduates of their culinary skills program. These milestones could not be reached without the commitment of volunteers.

Catholic Charities of Twin Cities recruited and utilized the support of 4500 volunteers. These volunteers provided the organization with 146,000 volunteer hours in 2018 alone.

Volunteers and volunteer groups serve a variety of important roles with the nonprofit including food service, cleaning, warehouse support, painting, landscaping, assisting in the shelter, social activities, administrative support, clinical support, and classroom duties.

“The value that volunteers provide our organization is tremendous. We could not achieve our goals and provide the support we do to the community without our volunteer's commitment to the cause” said Mary Bachman, Director of Volunteer Resources at Catholic Charities of Twin Cities.

Catholic Charities of St. Paul and Minneapolis

Need for a Strategic/Streamlined Management Solution

Controlled chaos is the best way to summarize Catholic Charities volunteer management process before implementing VolunteerHub. The organization used an elaborate mix of spreadsheets, phone calls, and memory to conduct recruitment and volunteer registration efforts.

The old process demanded time, and the organization understood that time was valuable. Time (value) could be spent improving other areas of the program and eliminating the back-and-forth barriers impacting volunteer recruitment, retention, and day-to-day operations.

The desire to eliminate manual management, simplify opportunity sign-up, and find a solution that integrated with Raiser’s Edge is what led Catholic Charities to choose VolunteerHub over other volunteer management solutions in the market. The nonprofit vetted and considered several other solutions, but none offered the same flexibility and integration features that VolunteerHub provides.

“Before VolunteerHub we managed our volunteer program by hand. We had a system of spreadsheets, memory, and phone calls. The process was controlled chaos and was not allowing our team to use our time effectively and to its full potential.” said Mary 

Features that Support Impact

Catholic Charities of St. Paul and Minneapolis are using several of VolunteerHub’s feature sets to impact their volunteer program strategically. The online sign-up/registration features have been one of the most beneficial to their organization’s strategy.

The nonprofit has been able to eliminate the need for back-and-forth communication over the phone and the discrepancies that can be caused by manual data input.

Catholic Charities has also found that volunteers and partners have responded well to online recruitment, with little to no push-back from supporters.

“VolunteerHub has helped to eliminate some back and forth that our old management process caused. Volunteers can now easily sign up for opportunities that work for them. It’s a win-win.”  “Volunteers have transitioned to using VolunteerHub well. We have received little to no push-back from our online registration process,” said Mary 

Catholic Charities is also finding value in the ability to promote opportunities to each group and corporate partner. Small touches on landing pages are creating engagement that provides value. The nonprofit is still experimenting with the landing page customization features and believes that group landing pages will become even more valuable to them in the future.

One of the most significant differentiators between VolunteerHub and other volunteer management solutions on the market for Catholic Charities is the integration between their volunteer management solution and Raiser’s Edge. The integration is providing the organization with more actionable data and helping to bridge the gap between volunteers and financial donors.

Finally, the high level of support is another reason why Catholic Charities finds value in VolunteerHub as their volunteer management solution. When the organization needs support, has questions, or is training on a new feature set, VolunteerHub’s support team provides quick, efficient, and actionable solutions to problems.

Catholic Charities has been impressed by VolunteerHub’s ability to create a real partnership with clients and stand behind their solutions.

“We greatly appreciate the customer service and support that we receive from VolunteerHub’s team. When we need support, we receive it quickly and efficiently,” said Mary

Optimism for the Future and Partnership with VolunteerHub

Catholic Charities is ready to continue to provide the community with services and support that will impact others. The strategic partnership they have formed with VolunteerHub has given them the solution they need to continue to transform their volunteer program, create new relationships, and nurture existing ones.

Are you interested in volunteering with Catholic Charities of Twin Cities? Check out their volunteer opportunities here. 

If you are a nonprofit ready to transform your volunteer program and management strategy, VolunteerHub may be the solution your organization needs! 

Request a Personalized Demo Learn how VolunteerHub can help your organization streamline volunteer recruitment, engagement, and management.  


Topics Discussed

  • Case Studies
  • General News

Related Posts

5 min read Volunteer Management: Master it in 2023
How to Master Volunteer Management
2 min read Volunteer Hours: How to Keep Track and Record Volunteer Hours
track volunteer hours
3 min read 5 Tips for Volunteer Program Staffing
5 Tips for Successful Volunteer Program Staffing

Subscribe to Our Blog

Subscribe to receive email notifications every time we publish new insights, news, and thought leadership to our blog.

Subscribe Here!

symbol-full-color
Contact Us

877.482.3340

media@volunteerhub.com

  • Platform
  • Solutions
  • Pricing
  • Resources
  • About
  • Support
  • Privacy Policy
  • Terms of Use
  • Copyright Management
  • Facebook
  • Twitter
  • Linkedin
  • Youtube
  • Vimeo
©2025 BetterGood. All rights reserved.