Volunteer management software plays a vital role in helping nonprofits run their volunteer programs smoothly and efficiently. However, not all solutions offer the same level of functionality and support, and selecting a solution can become overwhelming. When evaluating volunteer management platforms, it’s crucial to consider key factors such as features, flexibility, and customer support to find the best fit for your organization’s needs. VolunteerHub and Volunteer Impact by Better Impact are two well-known options on the market.
In this post, we’ll compare VolunteerHub and Volunteer Impact by Better Impact to help you make an informed decision.
About VolunteerHub
Since 1996, VolunteerHub has been helping nonprofits better recruit, engage, and manage volunteer constituents. VolunteerHub is a comprehensive volunteer management software that offers features such as volunteer registration, scheduling, communication, kiosk, and reporting. It is highly customizable and scalable to meet the needs of organizations across all nonprofit verticals.
VolunteerHub offers a variety of features to streamline volunteer management, including:
- Volunteer management
- Event management
- Volunteer recruitment, registration, and scheduling
- Volunteer communication
- Reporting
Key VolunteerHub Features
- Custom Volunteer Event Landing Pages: create unlimited, intuitive landing pages that never expire and are tailored to the volunteer groups your organization serves. Enhance the experience with custom graphics, unique color schemes, and branding that reflects their identity.
- Comprehensive Volunteer Database and Profiles: Access and manage volunteer information securely from anywhere with an internet connection. Easily store volunteer information as well as administrative notes, waivers, and files.
- CRM Integration: Seamlessly connect VolunteerHub with industry-leading CRM platforms, including all Blackbaud CRM and Salesforce, to streamline data management.
- Zapier: Connect VolunteerHub with thousands of other applications to streamline tasks, automate workflows, and save time on repetitive processes.
- Volunteer Tracking: Gain a comprehensive view of volunteer contributions by tracking and monitoring activities, hours, and donations.
- Workflows: Add automation to your VolunteerHub site by setting up customized triggers and actions to streamline workflows and save time.
- Configurable Forms: Create custom form fields tailored to specific volunteer groups, improving data collection.
- Gamification: Enhance your reward and recognition process by assigning points to volunteer opportunities and showcasing top contributors on a leaderboard, fostering motivation and engagement.
- Email / Text Notifications: Remind, notify, and thank volunteers via automated email and text notifications, ensuring consistent and timely communication.
- Multiple Volunteer Check-In Options: VolunteerHub makes the check-in process easy and engaging for volunteers while eliminating constraints for coordinators. The platform allows self-check-in, administrative check-in, or both.
- Unlimited Non-Active Volunteers: Once a twelve-month span of time has passed where a user has not signed up for an event, the system automatically designates them as an inactive user, which no longer counts toward your plan's user limit.
What VolunteerHub Customers Say
Customer reviews on Capterra (4.3/5 stars) mention the following benefits:
VolunteerHub Strengths
- Ease of use and intuitive design
- Blackbaud partner for a decade
- Unlimited non-active volunteers
- Unlimited landing pages
- Useful report functionality
- Points system for volunteer recognition
- Centralized storage for waivers and volunteer information
- Event sign-up and group communication features
- Unlimited landing page and non-active volunteers
- Available in Zapier
- 30-day money-back guarantee
Capterra Featured Testimonial Insights
- My overall experience has been phenomenal. I think the platform works very well for our organization, and the support team is top-notch.
- We love how customizable it is and how we can make it match all of our other branding. We felt VolunteerHub offered us the most options of any other available software.
- VolunteerHub offers excellent customer service, and they are always open to feedback. Not only do they work directly with their clients, but they also have a fast turnaround and frequently apply client feedback to improve the site.
- We operate a pantry and homeless shelter and have approximately 450 active volunteers, plus host about 75 volunteer groups a year. After a pretty exhaustive search, we settled on VolunteerHub and signed up about 9 months ago. We love this platform. It's easy to use and has all the features we need.
Published Case Studies for VolunteerHub
VolunteerHub has a large collection of customer success stories and recorded testimonials, showcasing the real-world impact and value of the software. With 44 case studies from a diverse range of organizations across various sectors, our volunteer management software has proven value in supporting volunteer programs across different industries.
Check out all VolunteerHub Case Studies
About Volunteer Impact by Better Impact
Volunteer Impact by Better Impact is a volunteer management solution that caters to nonprofits, municipalities, and other organizations seeking to engage volunteers effectively. The platform offers core features such as volunteer scheduling, hour tracking, and automated communication. Better Impact has been serving volunteer services teams with reliable volunteer management software since 2000.
Key Volunteer Impact Features
- Volunteer Scheduling: Manage shifts with flexible scheduling options.
- Volunteer Profiles: Store detailed volunteer information, including skills, availability, and preferences.
- Automated Communications: Send email reminders and updates to volunteers.
- Hour Tracking: Log and report volunteer hours for internal and external reporting needs.
- Volunteer Portal: Allow volunteers to view opportunities, update personal information, and sign up for shifts through an online portal.
Capterra Featured Testimonial Insights
- The software has streamlined our volunteer tracking, before this we had a spreadsheet that volunteers would fill in by hand, and then we would spend time entering the data at the end of the month.
- As an admin, Better Impact is quite good. Pretty easy to set up and start using. It is fairly flexible and customizable, but it has some limitations in this area.
- The software is still young, so some of the functionality that I sometimes would like is not yet there.
- It's a little cumbersome for volunteers to see all the opportunities. There isn't a simple calendar to view everything.
Volunteer Impact Strengths
- Flexible Volunteer Scheduling
- Customizable Volunteer Applications
- Detailed Reporting
- Automated Communication Tools
- A decent solution for small organizations, offering a range of features at a reasonable investment. (For larger organizations, managing many volunteers, the price can grow quickly)
- Integration with their other software offerings (donor impact, member impact, client impact)
Published Case Studies
Better Impact has 19 case studies available on its marketing site for Volunteer Impact. With more than double the number of case studies, VolunteerHub provides a broader range of examples, demonstrating how organizations across many nonprofit verticals have achieved volunteer management success using the platform.
VolunteerHub and Volunteer Impact Price Comparison
When comparing the pricing models of VolunteerHub and Volunteer Impact by Better Impact, there are some key differences in how each platform structures its plans.
Volunteer Impact’s pricing is generally based on factors such as the number of volunteers and administrators, along with selected features and services. Depending on configuration, additional services like onboarding, training, and support may be offered as part of the overall package.
In contrast, VolunteerHub uses a subscription-based pricing model that focuses on active volunteers, while allowing organizations to maintain records for inactive volunteers and administrators within the system. This approach can provide flexibility for organizations managing seasonal or fluctuating volunteer programs.
Because pricing and features can vary based on organizational needs and configuration, nonprofits are encouraged to evaluate both platforms based on their specific program requirements and desired level of support.
VolunteerHub offers three plans—Plus, Pro, and Enterprise—tailored to the number of volunteers an organization manages. For organizations managing up to 2,500 volunteers, the Plus plan is $288 per month (billed annually) plus a setup fee, and it includes implementation, ongoing support, and a designated client success contact.
VolunteerHub vs. Volunteer Impact by Better Impact Takeaways
Both VolunteerHub and Volunteer Impact by Better Impact are widely used volunteer management solutions designed to help nonprofits streamline operations and engage volunteers. The right choice depends on your organization’s specific needs and priorities.
VolunteerHub offers tools for volunteer coordination, scheduling, CRM integrations, and configurable program management, making it well-suited for organizations managing more complex or growing volunteer programs. Its platform is designed to support flexibility in how organizations manage volunteers and program data.
Volunteer Impact by Better Impact provides tools for volunteer scheduling, tracking, and program administration, with a structured approach to managing volunteer programs and organizational workflows.
Ultimately, organizations should evaluate each platform based on their specific requirements, including desired features, integrations, and level of support.
