When it comes to managing volunteers effectively, nonprofits need the right tools to streamline their processes, increase efficiency, and maximize engagement. Choosing the right volunteer management software can be the difference between a well-run volunteer program and one that struggles to stay organized. VolunteerHub and Galaxy Digital are two leading volunteer management platforms available, each offering features designed to address volunteer management needs. Understanding the strengths and limitations of each platform can help you make an informed decision.
But how do they compare? Let’s dive into their features, benefits, and key differentiators. This in-depth comparison will give you the clarity needed to choose the platform that best aligns with your nonprofit’s volunteer program goals and management needs.
About VolunteerHub
Since 1996, VolunteerHub has been helping nonprofits better recruit, engage, and manage volunteer constituents. VolunteerHub is a comprehensive volunteer management software that offers features such as volunteer registration, scheduling, communication, kiosk, and reporting. It is highly customizable and scalable to meet the needs of organizations across all nonprofit verticals.
VolunteerHub offers a variety of features to streamline volunteer management, including:
- Volunteer management
- Event management
- Volunteer recruitment, registration, scheduling
- Volunteer communication
- Reporting
Key VolunteerHub Features
- Custom Volunteer Event Landing Pages: create unlimited, intuitive landing pages that never expire and are tailored to the volunteer groups your organization serves. Enhance the experience with custom graphics, unique color schemes, and branding that reflects their identity.
- Comprehensive Volunteer Database and Profiles: Access and manage volunteer information securely from anywhere with an internet connection. Easily store volunteer information as well as administrative notes, waivers, and files.
- CRM Integration: Seamlessly connect VolunteerHub with industry-leading CRM platforms, including all Blackbaud CRM and Salesforce, to streamline data management.
- Zapier: Connect VolunteerHub with thousands of other applications to streamline tasks, automate workflows, and save time on repetitive processes.
- Volunteer Tracking: Gain a comprehensive view of volunteer contributions by tracking and monitoring activities, hours, and donations.
- Workflows: Add automation to your VolunteerHub site by setting up customized triggers and actions to streamline workflows and save time.
- Configurable Forms: Create custom form fields tailored to specific volunteer groups, improving data collection.
- Gamification: Enhance your reward and recognition process by assigning points to volunteer opportunities and showcasing top contributors on a leaderboard, fostering motivation and engagement.
- Email / Text Notifications: Remind, notify, and thank volunteers via automated email and text notifications, ensuring consistent and timely communication.
- Multiple Volunteer Check-In Options: VolunteerHub makes the check-in process easy and engaging for volunteers while eliminating constraints for coordinators. The platform allows self-check-in, administrative check-in, or both.
- Unlimited Non-Active Volunteers: Once a twelve-month span of time has passed where a user has not signed up for an event, the system automatically designates them as an inactive user, which no longer counts toward your plan's user limit.
What VolunteerHub Customers Say
Customer reviews on Capterra (4.3/5 stars) mention the following benefits:
VolunteerHub Strengths
- Ease of use and intuitive design
- Blackbaud partner for a decade
- Unlimited non-active volunteers
- Unlimited landing pages
- Useful report functionality
- Points system for volunteer recognition
- Centralized storage for waivers and volunteer information
- Event sign-up and group communication features
- Unlimited landing page and non-active volunteers
- Available in Zapier
- 30-day money-back guarantee
VolunteerHub Limitations
- Currently, VolunteerHub does not have a volunteer app but does provide a unified web-based experience across all device types.
- Some users would prefer offline access to the database.
- There may be a learning curve for new admins who have not used a volunteer management solution before or who are not tech-savvy.
- VolunteerHub is best equipped to support large organizations, some small organizations with tight budgets may find the cost high.
Capterra Featured Testimonial Insights
- I highly recommend VolunteerHub. We were able to turn our investment into $25K+ through donations.
- We've had an excellent experience. This software has helped us in so many ways and the staff is very nice.
- VolunteerHub is great for storing a detailed database of our volunteers. It's easy to use on their end and easy to manage on my end.
- Their support team is amazing - from onboarding to regular support, they are responsive and helpful. We are very happy with the Volunteer Hub platform and team.
Published Case Studies for VolunteerHub
VolunteerHub has a large collection of customer success stories and recorded testimonials, showcasing the real-world impact and value of the software. With 44 case studies from a diverse range of organizations across various sectors, our volunteer management software has proven value in supporting volunteer programs across different industries.
Check out all VolunteerHub Case Studies
About Get Connected by Galaxy Digital
Galaxy Digital offers a volunteer management system called Get Connected, designed to help nonprofits with volunteer management, engagement, reporting, and communication. The platform aims to streamline the volunteer experience by providing tools for scheduling, tracking hours, and connecting with community members. Over the years, Galaxy Digital has grown to be one of the leaders in volunteer management software.
Key Get Connected Features
- Volunteer App: Volunteers to find opportunities, check in, and track hours using a downloadable mobile application.
- Volunteer Waivers: Collect and store digital liability waivers and e-signatures, protecting your organization and reducing paperwork.
- Hour Tracking: Enables organizations to monitor volunteer hours through real-time tracking, group hours logging, and automated reporting, accessible via a mobile app.
- Volunteer Profiles: Create and manage comprehensive volunteer profiles, including contact information, skills, and past participation history.
- Event Management: Organize volunteer events, manage schedules, and track volunteer sign-ups in a centralized location, helping ensure smooth event operations.
- Email Notifications and Reminders: Remind volunteers about upcoming volunteer opportunities and thank them for participation.
Capterra Featured Testimonial Insights
- Overall, our experience has been good; better than what we had previously.
- It’s nice being able to have a centralized location for our volunteer data and locations.
Get Connected by Galaxy Digital Strengths
- Centralized location for volunteer data
- Calander view
- Customizable landing pages
- Integration with Salesforce and background check solutions
- Volunteer app
- Real-time hour tracking and reporting
Get Connected by Galaxy Digital Limitations
- Galaxy Digital's support model lacks one-on-one assistance, relying on group Q&A sessions and self-teach which can be frustrating for many users.
- Missing some key features including SSO, custom report filtering, and calendar syncing
- Pricing information is not transparent, you have to go through a demo to get a quote.
- Not available on Zapier
- No easy way to track volunteer no-shows.
- Volunteers must submit hours for each activity.
- Inconsistent customer support response times.
- The steep learning curve for volunteer managers.
- Sometimes volunteers struggle with logging hours in Get Connected.
- The ability to delete or modify certain entries (e.g., accidental approvals or test entries) without needing support staff intervention is limited.
- Some users want better tools to streamline managing group-based volunteer needs or collecting additional data (e.g., t-shirt sizes) during volunteer sign-up.
- Limited customization.
- Some users struggle with navigating the platform.
- While Galaxy Digital offers a mobile app, not all volunteers may wish to download and use it. Some may prefer a seamless, app-free experience that ensures consistency between mobile and desktop devices.
- Exporting data can be challenging.
- Limited features for managing group volunteer sign-ups.
- Not a Blackbaud partner.
Published Case Studies
Get Connected offers a limited selection of published text-based case studies, with only two currently available on their marketing site. This minimal number of case studies may make it difficult for prospective users to fully assess the potential ROI and overall impact of the platform.
VolunteerHub and Get Connected Price Comparison
One key distinction between VolunteerHub and Get Connected is transparency in pricing. Get Connected requires nonprofits to go through a sales demo to receive pricing details, offering no upfront information about costs or the factors that influence their pricing. In contrast, VolunteerHub takes a straightforward approach by making pricing details publicly available on its website.
With VolunteerHub, nonprofits have several plans (Plus, Pro, Enterprise) to choose from. All of our pricing information can be found on our pricing page.
VolunteerHub vs. Get Connected Takeaways
Choosing the right volunteer management software is crucial for nonprofits striving to streamline operations, enhance volunteer engagement, and achieve program goals. VolunteerHub and Get Connected by Galaxy Digital both provide valuable volunteer management tools, but they serve different organizational needs.
VolunteerHub stands out for its feature set, deep integration capabilities (especially with Blackbaud CRM, Salesforce, and Zapier), transparent pricing, and industry-leading support. The ability to create unlimited custom landing pages, automate workflows, and access detailed reporting makes it ideal for large organizations or those seeking advanced customization. While the absence of a mobile app may be a limitation for some, VolunteerHub’s web-based platform offers a seamless experience across devices.
Get Connected by Galaxy Digital offers strengths such as a volunteer app, hour tracking, and easy-to-use volunteer profiles. However, it has notable limitations, including a lack of SSO, limited customization, and inconsistent customer support. For smaller nonprofits or those heavily focused on mobile engagement, it may still be a viable option, albeit with a steeper learning curve and limited transparency in pricing.
Ultimately, VolunteerHub is best suited for nonprofits seeking scalability, advanced customization, and reliable support, while Get Connected may appeal to organizations looking for basic volunteer management with mobile app functionality. Evaluating your nonprofit’s unique needs, goals, and budget will help determine which platform can deliver the greatest impact for your volunteer program.
